| Topic: | Re:Re:Re:Re:Re:Another Thames Water blunder or just plain arrogance? | |
| Posted by: | Steve Taylor | |
| Date/Time: | 07/04/06 23:08:00 |
| And this afternoon Thames Water advised that they haven't finished the work which was supposed to have been completed on 5 April. They have now downed tools for the weekend and will be re-starting and completing this work between 10 and 13 April. This work is to drain down a settlement tank, and it may lead to an increase in the level of odour at Mogden Sewage Treatment Works. Thames Water apologise for any inconvenience caused by this work. So there you have it - expect stench around Mogden for the ENTIRE school holiday. How could Thames have got it so wrong? Surely by now they would know how long it takes to drain down a tank? Obviously not - perhaps they haven't done it before. Perhaps they felt they didn't need to do much maintenance before residents commenced the legal proceedings! In any event hereunder is an extract of an email sent by one frustrated resident (No - it wasn't me) to Thames Water's CEO this evening. Read it and weep for TW7! "With reference to the attached notification, there has already been an increase in odour - This evening at 6.00pm there was excessive and obnoxious odour nuisance from the site. Why do residents have to suffer over the weekend whilst work stops? - This is supposed to be a 24 hour, 365 day operation - Does ''essential maintenance' not warrant paying staff to work over the weekend period, or is this considered too costly in overtime payments? - Every effort should be taken to avoid causing nuisance to residents and neighbours of your site - You have failed miserably yet again. Residents were not even notified that the work between 3rd & 5th April had not been completed in time, let alone that nuisance would be suffered over the weekend, until the attached notice was received - This is yet another breach of your own procedures regarding notification to residents of potential odour nuisance from the site - It demonstrates quite clearly your blatant disregard for the long suffering residents and neighbours of your site." |