| Topic: | Everest really let us down | |
| Posted by: | Sarah Felstead | |
| Date/Time: | 09/01/11 23:43:00 |
| Had a phone call on Wednesday to say could they come on Thursday to fix the 41 windows which needed the glass replacing and the variety of other things which are needed to remedy the job. First contact and no explaination as to why it has taken so long to let us know what is going on. Seems that they didn't allow the time to install the windows (large job). Seems that some of the measurements taken were poor. Seems that Everest didn't have a support system in place to support their men doing the installation. Seems that they were missing parts of the order. Seems that there was a manufacturing fault during the making up of the windows, hence all the scratches. Seems that there was no quality checking to reject the windows before installation. Seems that a whole lot of time has been wasted. Seems that in the face of all this that their Customer service response is to insult the customer rather than hands up, we messed up. :-( |