I see that Hounslow Council have issued the following statement which looks like a thinly disguised attack on MRAG and the hard work they do in encouraging residents to make complaints against Thames Water No mention of course of the residents High Court victory or any information on how thousands may be entitled to claim compensation but I suppose that was to be expected considering that some senior officers would not want that mentioned "Residents living close to Mogden sewage works have been assured that the London Borough of Hounslow will continue to act on their complaints about nasty smells. The council will act on complaints made during working hours, as part of its determination to ensure a healthy environment for people who live near the Thames Water facility. The council’s pollution team will continue to carry out regular monitoring of the site to protect the public from any odour and uphold a Section 106 agreement on the redevelopment of the site, which carries penalties for Thames Water if it does not comply with the agreement. The council’s 24-7 complaints line will now operate during normal 9am-5pm office hours, with an answerphone service available outside of those times. Residents can also email mogden@hounslow.gov.uk to report issues. Mike Jordan, Hounslow’s Director of Environment, said: “Thames Water has assured us that the upgrade of the works will further reduce the need for people to complain about the smell. But residents can rest assured we will take action if problems reoccur.” A meeting of Hounslow Council’s Cabinet on Tuesday (April 17) heard that the majority of recent complaints about odour have been made via the local residents’ action group. This has sometimes made it difficult to identify the source of odour. Complaints have been falling in recent years. The water company has assured the council that an upgrade of the site and accompanying Section 106 obligations on its expansion will allow the number of complaints about odour to continue to fall. Residents can complain about Mogden through the hotline number 020 8583 2222, through the council's environment switchboard number 020 8583 5555 or through the council website: www.hounslow.gov.uk. A to Z of Services »"

Entire Thread

Topic	Date Posted	Posted By
Hounslow Council at its slimiest	24/04/12 18:56:00	Paul Fisher
Re:Hounslow Council at its slimiest	24/04/12 21:56:00	Adam Beamish
Re:Re:Hounslow Council at its slimiest	25/04/12 07:44:00	Phil Andrews
Re:Re:Re:Hounslow Council at its slimiest	25/04/12 22:17:00	Steve Taylor

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