|Topic:||Revenue and Benefit - consultation on service withdrawal||Forum Home|
|Posted by:||Sarah Felstead|
|I received this email this morning ... wonder if this is also set up to divert the replies into the spam box, as my neighbour was told his comments about a local CPZ had gone?|
"The Revenue and Benefit services in Feltham, Brentford and Isleworth is closing.
With the closure, we want to know how we can support you in accessing these services in the future.
In 2015 the Council started an online service for residents to manage their Council Tax and housing benefit online. This took away the need for customers to travel to one of our offices, to pick up a phone or fill in paper forms.
The new service has worked really well with over 7000 people accessing their account online each month.
With the online service making it easier for customers to manage their accounts, the council has decided to end the face to face revenue and benefit service from its local housing offices in Feltham, Brentford and Isleworth.
Instead, an improved online service is being made available, with a more dedicated face-to-face service provided on an appointments-only basis at the Civic Centre in Hounslow. This means less waiting for customers.
While the decision has been made, we are very keen to support residents with this change and to understand how they currently use the benefits service at their local office before we move over to the new system.
As part of the change we are also putting in safeguards to ensure our vulnerable customers or those of you without internet access receive support to access our online services.
On Monday 5 December we launched an online questionnaire which will be open until 27 January 2017.
We hope you take a few minutes and complete consultation survey to give us the opportunity of providing a service that best suits you in the future. If you would like more information, please visit our website at Revenue and Benefit Service changes.
The face to face service for revenue and benefit enquiries will end in Isleworth (Langdale) on Friday 10 February, at Brentford on Friday 3 March and at Feltham on Friday 24 March 2017.
Forward this email"
|Topic||Date Posted||Posted By|
|Revenue and Benefit - consultation on service withdrawal||05/12/16 14:36:00||Sarah Felstead|
|Re:Revenue and Benefit - consultation on service withdrawal||05/12/16 14:57:00||Vanessa Smith|
|Re:Re:Revenue and Benefit - consultation on service withdrawal||05/12/16 15:12:00||Philippa Bond|
|Re:Re:Re:Revenue and Benefit - consultation on service withdrawal||05/12/16 16:10:00||Sarah Felstead|
|Re:Re:Re:Re:Revenue and Benefit - consultation on service withdrawal||05/12/16 17:16:00||Vanessa Smith|
|Re:Re:Re:Re:Re:Revenue and Benefit - consultation on service withdrawal||10/12/16 17:24:00||Philippa Bond|